PLAYBACK
Episode not playing, freezing, or showing an error? Include the show and episode title.
GET HELP →HOW CAN WE
HELP?
Account, playback, profile, or technical problem? Pick a help lane below or contact the ICON support team.
✉ CONTACT SUPPORTACCOUNT
Get help with sign-in, your ICON username, profile picture, or account settings.
GET HELP →REPORT A BUG
Tell us what happened, the page you were using, and your device or browser.
REPORT →DIRECT SUPPORT
thatswildtvsupport@gmail.comSTILL NEED HELP?
Our support inbox is the fastest way to reach the team.
QUICK ANSWERS
FAQ
How do I change my username or profile picture?+
Open Settings → Profile and update your ICON username or profile image.
Where do I find Support?+
Support now lives inside Settings. Open your profile, go to Settings, then choose Support.
What should I include in a support message?+
Include what page or episode was involved, what happened, and a screenshot when useful.